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S5: People: Connecting With Customers
Finding Purpose at Work: People
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8m 23s
Discussing how each of the Top 10 Relational Needs can emotional engage customers to create an "Exceptional Customer Experience", and how we can grow into "becoming" more engaging person through growing in our giving of Relational Needs.
Up Next in Finding Purpose at Work: People
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S6: People: Celebrating Employee Enga...
Discussion of how Employee Engagement feeds into engaging encounters with Customers, which in turn cultivates Customer Loyalty. Ultimately, it's through this process that a "Legacy" is left behind in people.