Introduction of David Ferguson and Brian McCoy, Waylon Walker, James Lewallen followed by some sharing of 2 answers from Getting To Know You information: "If you could travel anywhere in the world, where would that be" and "Someone, alive or deceased, you'd love to have with".

-Removing Relational Aloneness Equals Connection/Engagement
-Performance is Imperative - and Putting People First IMPROVES performance
-The "bottom line" cannot be the only bottom line.

The reality of built-in relational needs in all humans is reviewed. Relational Needs are not "optional" needs in humans. The Top 10 Relational Needs in humans are reviewed one-by-one.

Extensive emotional engagement employee examples are presented. Brian McCoy gives connection of relational principles in his own marriage to his application at work.

Discussing how each of the Top 10 Relational Needs can emotional engage customers to create an "Exceptional Customer Experience", and how we can grow into "becoming" more engaging person through growing in our giving of Relational Needs.

Discussion of how Employee Engagement feeds into engaging encounters with Customers, which in turn cultivates Customer Loyalty. Ultimately, it's through this process that a "Legacy" is left behind in people.